Support

• Getting started

  • Creating an account and verifying your email
  • Scanning and claiming your first tag
  • Creating an identity without a physical tag
  • What the person who scans your tag actually sees

• Your account

  • Changing your email address or password
  • Signing out on every device at once
  • Notification channels and quiet hours
  • Closing your account and what happens to your tags

• Identities

  • Adding a pet, vehicle, bag or card
  • Choosing which fields are public, field by field
  • Transferring something to a new owner
  • Archiving an identity you no longer have

• Tags and identifiers

  • Claiming a tag with its secret
  • Attaching more than one tag to the same identity
  • Replacing a tag that is damaged or lost
  • Revoking a tag so it stops resolving

• Lost & Found

  • Marking something lost, and what changes on its page
  • What a finder sees in lost mode
  • Messaging a finder without sharing your number
  • Closing a case when something is back

• Privacy

  • What we store about a scan
  • How a shared location is blurred and when it expires
  • What our support staff can and cannot see
  • Requesting your data or its deletion

• Business and fleet

  • Creating an organization and inviting people
  • Roles, and what each can do
  • Vehicles, inspections and compliance records
  • Issuing team cards centrally

• Tracking

  • Why a QR or NFC tag is not a tracker
  • What a tracking device adds
  • Geofences, and what triggers an alert

If the answer is not here, tell us what you were trying to do and what happened instead. That is usually enough to sort it.